FAQ's
What are stationery collections?
These are pre-designed sets of event stationery - from the save the date through to invitations and on the day pieces. Kind of like a 'template', you choose the collection you like best and select which pieces you need for your event. They are more affordable and quicker than custom designs, but you are limited on what changes can be made, however you can change the colours and wording to suit your style.
Do you do custom designs?
Yes we do. It depends on our schedule as we can only take a limited number of custom jobs at one time, but if you're interested in exploring this further please get in touch with us for more information.
What kind of printing options do you offer?
We can print in many ways. Digital printing (flat printing), White Ink, Letterpress (debossed ink stamped into paper) and Foil Press (gold, silver, rose gold etc). We use a number of different paper stocks in various weights and colours.
How long will it take to get my order?
That all depends on what you've chosen, but as a maximum we require 5 weeks. We require your content 4 weeks before you require delivery. If you're tight on time, then please get your guest list and invite text sorted ASAP and get in touch with us prior to placing the order to confirm when we are able to deliver.
When should I send out my invitations?
If you’ve got the details sorted then there’s nothing wrong with sending invitations sooner rather than later. The latest you should send is 8-12 weeks before your date. However keep in mind that you’ll need to allow time for RSVPs to come in.
If you’re ordering event day stationery you’ll need to place the order no later than 5 weeks before your date, and content is required 4 weeks before your wedding date, in order to have it ready in time. So it’s not a bad idea to factor in those timings and work backwards from there.
I would like to pay a 50% deposit to get started, how do I do that?
Once you've selected all the items you like and placed them in your cart, proceed to checkout and select the BANK DEPOSIT option from the payment options. There you will be given our bank transfer information. Simply pay 50% of the total invoice amount as your deposit. We will request the remaining 50% before we ship your goods.
I'm in a rush, can you expedite my order?
We don't offer a rush service, but always do our best to produce orders as fast as possible. Please get in touch with us to discuss further as we will do what we can to help you. If you are in a serious hurry, we can offer an artwork only service and you organise your own printing.
I don't live in Melbourne, can you deliver?
That's OK, we work with clients interstate and overseas all the time. We use Sendle for domestic and DHL for international delivery, and rates are automatically calculated at checkout. See our Shipping Information for more details on timing.
Can I visit the studio to view samples?
We love to meet new people and welcome you to visit our studio. We are based in Abbotsford, and open by appointment only. Contact us to make a time.
*NOTE: Due to Covid-19 we are temporarily pausing any studio consultations until further notice. Instead we recommend ordering a sample pack.
I want to see samples and discuss options, but I can't come in.
No problem, we have sample packs you can order online here.
You are welcome to call or Whatssap the studio on +61 420 283 598. We'd love to chat!
Can I change the colours of the collections?
Yes, we offer colour changes at no extra design charge. You can choose to print in a different colour ink, or use a different colour paper. If you don't see a colour you like on the website, please get in touch with us for more options. There are lots of paper options available that aren't online!
Can I make changes to the collections?
These are designed to be ordered as is, but we can make some changes if required such as fonts, layouts, sizes and shapes. Design fees apply and will be quoted based on the changes. Get in touch with us for more information.
I want to hire stands to go with my signage, how do I do this?
Our stands are all managed by The Small Things Co. Therefore, you'll need to contact them to place an order for the hire of stands. Please get in touch with us for any signage requirements.
As our offices are nearby each other, we can arrange for all the items to be picked up from The Small Things Co, to save you making two trips.
I already have artwork, can you print it for me?
Sorry, we do not offer printing of other designers work.
I don't need printing, can you supply artwork only?
Yes we can. Please contact us for a quote.
Are your paper stocks sustainably sourced?
All our papers are FSC certified, 100% recyclable and we have some recycled paper options. Cotton paper for letterpress and foil invites is made using cotton textile waste. Find out more about our eco policy here.
Are your inks environmentally friendly?
We are always striving to find more environmentally friendly printing methods. Currently our signage is printed with UV ink which is an environmentally friendly choice. Our flat ink printed items are all digitally printed.
Digital Printing is more ecological friendly than Offset printing or Screen Printing. No ink or dye is wasted with digital printing since it's all consumed in the print. There are no plates, blankets, or screens to be washed off eventually ending up in our environment which does damage to to our planet.
I don't want to order 50 pieces, can I order less?
We have a minimum of 50 for all invites, menus and place cards, because the cost to print at quantities lower than this is very high, such that it works out about the same as 50 pieces anyway. We always suggest order at least 5-10 spares.
I need help with setting up and/or styling my event, do you provide these services?
We no longer offer any set up or styling services, however our good friends at The Small Things Co are expert stylists, and are available to assist with your events in Melbourne and surrounds.
Have we not answered your question? Get in touch with us here.