All State Of Reverie products are shipped via Aus Post, Sendle or DHL Express.
Domestic Sample packs - Aus Post letter (1 pack) or Sendle (>1 pack)
International Sample packs - Sendle (and local destination postal service)
Domestic orders - Sendle
Domestic express orders - DHL
International orders - DHL
Sendle in Australia is serviced by a network of courier providers, such as Couriers Please and Fast Way. Sendle international is serviced by the destination countries national postal service. Once the item has reach the destination country then local postal service processes apply, which are out of our control.
We take no responsibility for any issues, mis-deliveries or delays with courier/postal services, but will do our best to help rectify the situation with our suppliers.
Shipping Costs - Australia
Single sample pack orders in Australia are sent via Aus Post as a standard large letter. No tracking available. If ordering more than one pack they will be sent via Sendle with tracking. We cannot send to PO boxes. Sample pack shipping is provided free of charge (up to 2 packs).
Orders within Australia are sent via Sendle for standard delivery or DHL for express delivery. All parcels are tracked, and require signature on delivery. Charges range between AUD $15 and $75, depending on size and weight, standard or express options. We aren’t able to deliver to PO Boxes.
Australian customers - spend A$500 or more and qualify for free standard shipping.
Shipping Costs - International
Charges are calculated based on destination and weight or order. These charges usually range from AUD $15 and $130. We use Sendle (for sample packs) and DHL Express International (for orders). DHL require a signature on delivery. We are not able to deliver to international PO Boxes.
International customers - spend A$750 (roughly US$530) or more and qualify for free express shipping via DHL.
Shipping Times - Australia
You will receive an email with your tracking number once your order has shipped. We suggest allowing the following time for standard delivery:
Melbourne, Geelong: 2 business days
Sydney, Canberra, Adelaide: 3-4 business days
Brisbane: 4-6 business days
Perth: 6-11 business days
DHL Express deliveries are 1-2 business days.
Shipping Times - International
Delivery times can vary greatly depending on your location. We suggest allowing the following times:
North America, Western Europe, Asia and the Pacific - 7-14 working days
New Zealand: 5-7 working days
Rest of the world: 11-16 working days
Are sent via DHL Express are delivered within 2-5 business days.
Due to Covid-19 there has been some delays to the shipping times listed above.
Sendle is a registered B Corp and Australia's first 100% carbon neutral delivery service.
All DHL orders are sent with carbon offsetting.