Order Process and Conditions
How It Works
- Fall in love with one of our collections, and select the pieces you require. Choose your preferred colour, print method and quantity via the options on each product page. We recommend ordering a sample pack to make sure you're happy with your selection.
- When you're ready to checkout, select your payment method. You can select to pay in full via credit card (Visa or MasterCard) or Bank Deposit. If paying via Bank Deposit, you have the ability to pay a 50% deposit at the time of ordering and the rest when your goods are ready to ship.
- After you have placed your order and completed the checkout process, we will send you a content sheet (it's a google sheet) to complete with all the details for your stationery, including wording and ink colours. You're welcome to order as early as you like, and keep your booking on hold until you're ready to get started with design. Perfect for if Covid has casted some uncertainty on your wedding date! However we must receive your content no later than 5 weeks before the date you require items to be delivered.
- Once you have finalised your content sheet please let us know via email or adding a comment to your sheet. We will then be in touch within 5 business days with your first digital design proof.
- You must carefully proof each item, and send us any feedback for revisions. Take as much time as you like, but please allow up to 2 business days for revisions to be made. Note that our prices include 2 rounds of amendments to each item, and we require that feedback is given for your whole order at the same time.
- Once the final proofs have been approved, we will get your stationery off to print. Printing usually takes 2 weeks or 10 business days, but sometimes can be 3 weeks for letterpress, foil, and die cut items (eg. circular or arch shaped cards).
- Your items are checked and counted once we receive them from the printer. We then wrap and ship to your nominated delivery address. Alternatively you are able to make a time to pick up from our studio in Abbotsford VIC. Note we are open by appointment only.
DESIGN STAGE + PRINTING + SHIPPING = MINIMUM 5 WEEKS.
You must allow a minimum of 5 weeks for your items to be made (counted from when you provide your content to us not when the order is placed). We recommend booking in well ahead of time to ensure we can accommodate all your preferences for paper stocks etc.
You are welcome to place your order well ahead of time, and we will reserve a spot in our design queue for the month that your work needs to be completed.
The timeframe for the design stage varies depending on how quickly you respond to us and number of changes.
When you place your order, we will send you a content sheet to fill in with all your wording and details. We must receive this completed no later than 5 weeks prior to the delivery date required.
Please allow up to 5 working days to receive your first proof after completing your content sheet.
Please allow 2-3 working days to receive revised proofs after feedback has been provided. Your prompt response is essential during the design stage to ensure we can meet your deadlines.
All up we suggest allowing 2 weeks for design stage (counted from when we receive your completed content sheet, not from when the order is placed).
The following timeframes are for printing only. Please allow added time for shipping.
Digital printing: 10 business days PLUS SHIPPING.
Letterpress, foil printing and die cutting: 10-15 business days PLUS SHIPPING.
Standard delivery within Australia (via Sendle)
Melbourne deliveries: 2-3 business days
Australian city deliveries: 3-4 business days
Australian regional deliveries: 5-7 business days
Express delivery within Australia (via DHL Express)
Melbourne deliveries: 1 business day
Australian city deliveries: 1-2 business day
Australian regional deliveries: 2-3 business days
International deliveries: 3-7 business days (all via DHL Express)
Terms and Conditions
Included in your order are three rounds of digital proofs. We will design your first proof exactly as specified in your order, and including the wording and detail you have supplied in your content sheet.
You then have two rounds of revisions should you require changes to your design. We can happily make changes to your ink colour, copy and minor adjustments to the layout at this time.
Changes to designs:
Change Fees may or may not apply when changing your selected collection’s design/layout. Any changes other than colour/wording/minor layout adjustments will need to be requested via email and will be quoted as required at a rate of $88 per hour. If you'd like changes, please get in touch with us before placing an order.
Additional revisions to your design will be invoiced and charged at an hourly rate of $88 inclusive of GST.
All items except for signage are solid in quantities of 50, 75, 100, 125, 150, 175 or 200. Please select your quantity from these options, keeping in mind for invitation orders, that you will have couples and families invited that only require one invite between 2 or more guests. If you need more than 200 pieces, get in touch with us for a quote.
Please confirm final quantities required before placing your order, and then round up to the nearest multiple of 25. State Of Reverie is not able to provide a refund if your final quantity of invites/menus/place cards is lower than your order quantity. Instead, the remaining spares will be printed blank/generic so you can use them for any last minute guest changes. We always recommend ordering at least 10 spares (of everything except signage) just in case you need them later, as reprints are very costly.
In the event you would like to increase your item quantities after placing your order, we will issue an invoice to account for this additional cost.
We will communicate due dates for when we require content sheet completion, and artwork approval from you, in order to meet your required delivery date. It is your responsibility to adhere to these deadlines. If the deadlines are missed (eg. we don't receive your completed content sheet in time, or you are slow to provide feedback and approval on artwork) then we cannot guarantee delivery of items by your required date.
Our invites come unassembled. If you'd like us to assemble them we're more than happy to but will need to charge a little extra for our time. Let us know if you'd like us to do this and we can provide you a quote. Our time is charged at an hourly rate of $80 AUD + tax.
Changes to Paper Stock or Colours:
If you don't see a paper or colour option you like then please get in touch as we have lots more options that aren't online! We can send you images or include swatches in sample packs to help you make your decision.
We recommend choosing carefully, as we aren't always able to accomodate changes to paper and envelope colours after your order has been placed. Should you require a change after placing your order, this may be possible prior to printing but you must request this in writing to us ASAP. If there is a cost difference then we will invoice you for the difference.
Errors in printed items:
Your approval in writing via a Digital Proof document acts as final approval of the designs exactly as they appear within the Digital Proof. It is your responsibility to carefully proof all artwork and check for any spelling errors or other details.
In no event will State Of Reverie be responsible for incorrect text, omissions or any other mistakes on your artwork, regardless of what was supplied in your content sheet. If there are errors discovered within the text after the digital proof has been approved, State Of Reverie will revise the design (fees may apply), and the customer will be responsible for the re-printing fee of the printed material.
If final prints do not match the designed content represented in the final digital proof that has been approved, we will offer a reprint of the order free of charge, and expedite this as soon as possible to remedy our error.
Due to our products being custom made to order, State Of Reverie cannot offer returns or exchanges of any kind in the event of customer dissatisfaction or order cancellation. If you are unhappy with the items then please do get in touch and we’ll do our best to remedy the situation.
We strongly recommend ordering a sample pack prior to placing your order, to ensure that paper and print colours are to your expectation. We will not refund or reprint orders on the basis of a dislike of a colour or paper stock.
If you wish to cancel your order the following policy applies:
Prior to any work commencement - we will refund your order in full, minus an $88 administrative fee.
After artwork has commenced, prior to printing - we will refund 50% of your order (if you've only paid a 50% deposit, then this will not be refunded).
After artwork has been approved/printing has commenced - strictly no refunds.
Publishing and Promotion:
We reserve the right to post any images of our work on all social media channels and our website. We will never publish your address or contact details or any guest addresses. If you specifically do not want your invites or wedding stationery on social media, please advise us in writing at the time of your booking.
If you wish to post pictures of our work on social media then we'd love to you to tag us!
All artwork and images are owned by State Of Reverie and we maintain full legal ownership of the artwork included within your printed stationery. Under no circumstances may State Of Reverie artwork be reproduced or repurposed within any print or digital media, resold or otherwise used for personal or commercial gain.
When browsing our website, prices will be adjusted to your local currency using approximate exchange rates (AUD, NZD, USD, CAD, GBP, EUR, JPY). The order will be charged in AUD.
State Of Reverie is not responsible for any currency exchange fees charged by your bank or financial institution. Customers in Australia will be charged GST on their order, which is calculated at checkout.
If we need to invoice you for any additional changes, these will be invoiced in AUD.
We accept payments via credit card or Bank Deposit. If selecting Bank Deposit, there is the option to pay only a 50% deposit at the time of ordering, with the balance due prior to goods being shipped. If you select this option, payment must be received within 7 days, and no artwork will commence until the deposit has been received. We will get in touch with you when your goods are ready to request the remaining balance payment.
Shipping is provided through Sendle and DHL, based on the total weight of your order and automatically calculated at checkout.
Delivery times are listed above, outlining when your items will ship, depending on item type. State Of Reverie is located in Melbourne Australia, and ships to customers worldwide. Tracking information is provided with every package. Pick ups are also available if you would like to collect yourself.
International shipments are subject to duties and taxes determined by the country to which we are shipping, and will be assessed by your local customs bureau. State Of Reverie is unable to offer information regarding importation fees, and strongly encourages you to inquire with your local customs bureau for information prior to placing an order. These fees are the sole responsibility of the customer, and will not be represented in your cart upon placing your order. Local taxes payable on our products are also the responsibility of the customer.
Ordering Digital Products
How it works
Select the eInvite and/or website design you'd like to order and continue to checkout. Once we've received your order we will send you a content sheet to fill out via google sheets. After we've received the completed content, we will commence design of your digital stationery or website and you'll receive a draft/test site within 1 week to approve.
Once you've approved we will email you the eInvite and/or set the website live.
Terms and Conditions
eInvites - included in the cost is 2 rounds of edits. Any further edits will be invoiced at a rate of $88 per hour. Once approved, the final files will be emailed to the client in JPEG format. Clients are responsible for their own sending, and we take no responsibility for any errors with your email software (such as emails going to guests junk folder) or online sending platform.
Websites - included in the cost is 2 rounds of edits. This includes image changes, text changes and layout changes. Only minor layout changes will be permitted, any extensive layout changes will be invoiced at a rate of $88 per hour.
Included in your website purchase is stock imagery sourcing, based on your desired image content. If you choose to supply your own images you must have copyright of these images. Taking images from the internet is a breach of copyright laws. If you're using images from your wedding venue, please obtain written permission from the venue manager prior to sending to us.
Also included in your website is 12 months of hosting and a .com domain name. Hosting will start from the time you approve the final website design, and cancel 12 months later. Any extension of the hosting time required will be invoiced to the client. Domain names are subject to what is available, and once you've advised your chosen domain name and we have confirmed it's availability, this cannot be changed. Additional domain names can be purchased, and will be invoiced accordingly. For example, we are able to purchase .wedding domain names for a rate of $50 AUD.
Timings for design of digital products are as per above.
For any questions about our terms and conditions please get in touch with us.